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user_7cd542
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09/18/2026 11:30 PM

Apple TV error

I upgraded my X1 box in order to access the multiview feature and now I cannot connect to Apple TV app through Xfinity’s third party apps. The message I get is “can’t connect. Wait a moment, then try again”

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26 days ago

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XfinityLinda

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26 days ago

Thanks for meeting us here in our community, @user_7cd542, about the trouble with Apple TV on your X1 box. We're happy to help. Please review https://www.xfinity.com/support/articles/apple-tv-plus-overview for assistance with Apple TV. 

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user_7cd542

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I discovered my Apple TV account was locked and unlocking it corrected the problem. If anyone else has this issue, you must go to the Apple site- tv.apple.com to access the account. 

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26 days ago

XfinityLinda

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@user_7cd542 That's great news. We appreciate the update. Thanks for sharing your resolution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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26 days ago

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