Visitor
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1 Message
Apple TV app
When I am trying to access the Apple TV app within my Xfinity X1 box, I am consistently getting this error saying “Couldn’t connect to Apple TV. Check your internet connection and try again.” And when I try again the same error appears. However I know that I am connected to internet since ever other streaming app works and it says I am connected to internet
GlitchyGhost
Visitor
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1 Message
1 month ago
Have you tried clearing the cache/data on the Xfinity X1 Box? Following these steps should let the Apple TV application function again.
1. Press the Xfinity button on your remote.
2. Navigate to the gear icon and then press OK to go to Settings.
3. On the following menu, get to Privacy and press OK.
4. Go to Locally stored data and press OK.
5. You'll see a confirmation window. Press OK to clear locally stored data.
6. You'll see a confirmation message once cookies and locally stored data have been cleared from your TV Box.
Once performed, attempt to reopen the Apple TV application.
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XfinityChelseaB
Official Employee
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2.1K Messages
1 month ago
Hello @user_2jchub, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Are you still needing assistance with this?
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