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WarrenJA
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Monday, October 14th, 2024 12:27 AM

Apple TV and Xfinity streaming app

Same problems as others: can’t activate streaming app on Apple TV as I get kicked off after authenticating. What’s the fix Xfinity? 

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Updated 

26 days ago

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XfinityJeniece

Official Employee

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2.7K Messages

4 months ago

Hey there, WarrenJA, thanks for reaching out through Xfinity Forums regarding your Apple TV and the Xfinity Stream app. I know I rely on the Stream App to watch TV in my office. Are you having this issue with the Xfinity Stream App on any other devices? Have you tried any troubleshooting steps already?

 

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DirtyDeal

Contributor

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59 Messages

2 months ago

I also have this problem. After a couple of months, Xfinity Stream stopped working on my Apple TV streaming device. I get to the log-in screen, log in, and then it says

I've deleted and reinstalled the Xfinity Stream app and have gone through this log-in sequence many times in the last 6 months. It doesn't work. 

I've gotten the usual runaround numerous times from Xfinity support. In my subscription, I'm paying for Xfinity Stream on my TV but Xfinity Stream is not being delivered on my TV. (If I wanted, I could watch it on my iphone, but why would I want to watch it on my phone?)

Xfinity promises that Xfinity Stream works on Apple TV.

https://www.xfinity.com/support/articles/stream-on-apple-tv-overview
https://www.xfinity.com/support/articles/stream-on-apple-tv-faqs

But the truth is, Xfinity unilaterally ceased supporting Xfinity Stream on the Apple TV streaming device and, as usual, hasn't bothered to tell customers or customer service.

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user_MF

1 Message

Similar issue. 

I can load the App, sign on successfully.

Then I am informed that "this device can only access Xfinity Stream on your in-home WiFi."  Well if it's not obvious, I'm not walking my Apple TV around to other WiFis.

Any advice?

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2 months ago

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XfinityAngie

Official Employee

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1.6K Messages

 

user_MF, Thank you for reaching out to Xfinity Support. If you are still having issues not being able to access Apple TV on your Xfinity Stream App, you want to ensure that your Apple TV device supports tvOS version 15 or later. Do you get any error codes when this issue comes up? If it continues to be a problem, let us know so we can run through some troubleshooting with you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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DirtyDeal

Contributor

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59 Messages

@XfinityAngie​ That is a typically circular Xfinity support answer. Run through troubleshooting, LOL.

My Apple TV device is brand-new, from the Apple Store. Xfinity Stream worked on my Apple TV device for a couple of months and then stopped working last summer.

The posters in this topic have recounted whatever error messages we've gotten. I posted a screenshot. Please stop with the stonewalling and either solve this problem or just admit that your company misrepresented the compatibility of Xfinity Stream with the Apple TV device. This problem has been repeatedly reported in these forums.

Personally, I'm sick of this runaround. I'd like Xfinity to honestly answer questions for a change.

(edited)

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1 month ago

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XfinityJanelle

Official Employee

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1.4K Messages

We will be happy to troubleshoot with you and open a ticket. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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DirtyDeal

Contributor

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59 Messages

@XfinityJanelle​ I've opened several tickets for this apparent incompatibility of Xfinity Stream with the Apple TV device. I still can't get a straight answer from Xfinity support.

I have been told, though, that if I had a Xumo device, Xfinity Stream would work on my TV. So I guess it's my fault for preferring Apple TV?

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1 month ago

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DirtyDeal

Contributor

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59 Messages

26 days ago

It's official, Xfinity Stream is not compatible with Apple TV

Xfinity tech department finally updated this screen rather than send customers to the endless cycling upon login that's been happening for about 6 months.

I want to thank Xfinity support for their persistent gaslighting for months about this issue -- nobody wanted to admit this technical fail.

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