Contributor
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18 Messages
Apple TV+ 3-month free promo...?
So, I've been trying all day to get the free 3-month trial. Every time I go through the process, I hit a brick wall at the "create an Apple ID" point. Now, the promo has actually disappeared from the Xfinity X1 menus completely! So, have I lost the opportunity to get three months free?
Accepted Solution
LazerFlash01
Contributor
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18 Messages
3 years ago
Well, this morning, the problem was resolved and I was able to enroll using the promo.
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user_f6e9f8
Visitor
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2 Messages
3 years ago
Same I get stuck in a endless loop
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user_2b5945
Visitor
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1 Message
3 years ago
Ok, Lazer, how did you do it? I've spent hours on it and no luck. I even have an apple ID (but no device). Please do tell!!
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sammysooser
New Poster
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4 Messages
3 years ago
Called apple. Had to associate payment method to Apple account. All is well now.
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user_656ca5
Visitor
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2 Messages
3 years ago
The free 3 months code did not work. I am being billed for every month. Wondering how to try to apply a code now. We didn't write down the code.
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user_656ca5
Visitor
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2 Messages
3 years ago
3 months free apple tv+ Did not work. I am being charged monthly. Wondering if a code can be applied now. I did not write the xfinity code down.
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user_c8293a
Visitor
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2 Messages
3 years ago
Not working for me either. I have an apple id and a payment associated. I was on the phone with Xfinity for 45 mm Wednesday night and they never fixed it, and told me they would call Thursday..I'm still waiting on that call.
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user_960f48
Visitor
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1 Message
3 years ago
I signed up for the 3 month promotion and my sign-up was confirmed with a promotion and date noted on the confirmation. Now while attempting to activate my promotion, I keep getting only the 7 day trial promotion option on the screen. I called Xfinity support and they verified I am, according to their records, enrolled in the three month program. They attempted to manually activate my 3 subscription...Without success. How do I get my 3 month subscription activated??
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user_4277c2
Visitor
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1 Message
3 years ago
I, too, spent over an hour with the same unsuccessful attempts to create the account in order to activate the 3-month free promo. Now, I find that I am receiving one week free. How can I rectify/change this to the Xfinity offer?
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user_4b8737
Visitor
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1 Message
3 years ago
Xfinity, this is utter nonsense. I'm having the same problems- I set up an Apple account with a payment option set, followed the guidelines from my TV, I've tried numerous times to have the text sent to my phone's e-mail, I've gotten links 4 times, logged in- and then, nothing but buffering. How can you all accept so many complaints about bad customer service? Someone from Xfinity should give us a # to call specifically, or e-mail contact, or whatever, to address this. If Xfinity posts this offer all over the place on your TV, and the process is so complicated- you are doing something wrong. Fix this already.
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user_92106a
Visitor
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4 Messages
3 years ago
I had the same problem with xfinity- long holds and nobody knows anything about the free trial. I finally got the free trial for 3 months on April 7.
Here is how to do it. Set up your account with Apple Tv online. Once I set up the account, I called Apple Tv and got results. Explained that the Promo Code Xfinity texted to me was rejected. The agent was great; she put me on hold for 5 minutes only; gave me a Promo Code which I entered and I have it. That agent knew more than the Xfinity agent. It is difficult to understand how Xfinity cannot communicate!
Good Luck!
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user_bd08ea
Visitor
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4 Messages
3 years ago
I figured it out. The best way to do it is to say, "Try Apple T.V." into the Xfinity remote then input your phone number. The deadline has been extended to May 26th.
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