App update

This new format is terrible! Lost all my favorites and the functionality is much worse. Time to shop for NEW TV service!

This new app is horrible. Lost all favorites, you can see way less channels on the channel guide. Many great features taken away. Please bring the old app back!

Everyone must have a job, even if their job is to break something that worked perfectly fine before it was given to them.

This is also an issue on my LG smart TVs. I will be canceling my service if this is not fixed. Please restore the old app until the issue is fixed. It is insulting to customers that are paying premium prices to have to scroll through the entire channel list. 

The new xfinity app is just horrible.   You can't find anything the same way as before.  There was nothing wrong with the old app I don't understand the change.   I pay enough money for cable and I find this unacceptable.   Very bad business practices.

Hate the new update!! Can’t search for a certain network and all the shows on that specific network!! Show also doesn’t tell you if it’s a repeat or new one?! How are we supposed to know? Just record all of them and then watch them each?! Please xfinity! We pay too much to have things more difficult! 

I have uninstalled and reinstalled my app several times and hope that Xfinity had fixed the problem but nothing has changed. It's still a plain Jane app with no features that are of any use to me. No favorites, no last watched, no HD channel filtering, no watched recording and I'm having a hard time figuring out how to set a new one time recording, no info on if the shows are repeats or new episodes... NOTHING NOTHING NOTHING. Please fix the appor reinstall the old one that worked fine. 

I urge all customers to call Xfinity and demand they bring back the old app within 30 days…or we cancel our subscriptions.

I agree with what everyone has said. The new app is not user friendly on my Samsung, and it’s cumbersome. Smart resume is not available on any channel. If you pause a recording, it doesn’t give you the option to resume. You have to start the recording from the beginning. I miss having the episodes in a row. You can’t play an episode from manage recordings. The delete and confirm buttons are too far away from each other. The app really needs a lot of work, and I hope Xfinity is taking our concerns seriously. 

You can’t filter channels. Have to go through all SD channels to get to HD!

* Why change a perfectly useable app? The new version is a dumpster fire. Why didn't Xfinity try the new version before subjecting us to it? - Duh - lack of common sense!

* (1) no favorite channels (like on the TV) so have to go down extremely long list to find a channel; also, favorite channels on TV don't carry over to the Steam app (2) no last channels watched list (like on the TV) so can't switch between channels including during commercials (3) can't change volume on screen, have to use iPad buttons which is inconvenient and hard to use (4) no time at top of screen, hides the date / time at the top of the iPad screen, so can't tell how much time left on show (5) shows listed by generic titles rather than recognizable show names (6) a channel kept going offline with message "There is a technical fault. Please try again later."

* Xfinity needs to reduce our bills substantially to compensate for this inexplainable reduction of service.