user_hzi95u's profile

Visitor

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2 Messages

11/03/2026 5:27 PM

App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing 

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Visitor

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2 Messages

23 hours ago

This new format is terrible! Lost all my favorites and the functionality is much worse. Time to shop for NEW TV service!

Visitor

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1 Message

22 hours ago

This new app is horrible. Lost all favorites, you can see way less channels on the channel guide. Many great features taken away. Please bring the old app back!

Visitor

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2 Messages

21 hours ago

Everyone must have a job, even if their job is to break something that worked perfectly fine before it was given to them.

Visitor

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4 Messages

21 hours ago

This is also an issue on my LG smart TVs. I will be canceling my service if this is not fixed. Please restore the old app until the issue is fixed. It is insulting to customers that are paying premium prices to have to scroll through the entire channel list. 

Visitor

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1 Message

11 hours ago

The updated app is HORRIBLE!!!  It is better if everyone would just delete the app.  I'm all for making apps better but this is just stupid.  

Here's examples:

Use to set my guide to HD channels only, but not now.

Use to record with extended record time, not now.

New Poster

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6 Messages

4 hours ago

The new xfinity app is just horrible.   You can't find anything the same way as before.  There was nothing wrong with the old app I don't understand the change.   I pay enough money for cable and I find this unacceptable.   Very bad business practices.

Contributor

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101 Messages

@rochjali​ 

i hear you . I pay a lot too and just received the new bill and see prices are going up on 12/9.

Visitor

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1 Message

1 hour ago

Hate the new update!! Can’t search for a certain network and all the shows on that specific network!! Show also doesn’t tell you if it’s a repeat or new one?! How are we supposed to know? Just record all of them and then watch them each?! Please xfinity! We pay too much to have things more difficult! 

Visitor

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4 Messages

59 minutes ago

I have uninstalled and reinstalled my app several times and hope that Xfinity had fixed the problem but nothing has changed. It's still a plain Jane app with no features that are of any use to me. No favorites, no last watched, no HD channel filtering, no watched recording and I'm having a hard time figuring out how to set a new one time recording, no info on if the shows are repeats or new episodes... NOTHING NOTHING NOTHING. Please fix the appor reinstall the old one that worked fine. 

Visitor

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3 Messages

43 minutes ago

I urge all customers to call Xfinity and demand they bring back the old app within 30 days…or we cancel our subscriptions.

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