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user_hzi95u
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Originator

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2 Messages

11/03/2026 5:27 PM

App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing 

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21 minutes ago

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user_hqzxh2

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1 Message

5 days ago

Same thing happened to us.  Can't figure out how to fix this.

3

XfinityJon

Official Employee

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2K Messages

Good evening user_hqzxh2 are you having issues with the Xfinity Stream App on Samsung TV currently?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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user_0lc7wo

5 Messages

Samsung TV Xfinity Stream app

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3 days ago

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jdawg90

Contributor

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147 Messages

@user_0lc7wo​ within my Xfinity Account, under my deals, it lists YouTube TV at $72.99 per month for the first year. This may be a potential fix to your frustration with Xfinity Stream and all of its recent issues that seem to be taking forever to fix. 

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2 days ago

0

user_6c0ywc

Visitor

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1 Message

5 days ago

Hate this new layout and smart resume isn’t working.

1

XfinityBenny

Official Employee

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1.8K Messages

@user_6c0ywc Thanks for adding to the post. Right now, Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV and TLC. It can only be used on eligible HD programs you recorded after January 1, 2019. We’re actively working on increasing the programs and networks Smart Resume is available on. And remember, Smart Resume isn't available on SD recordings.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

0

user_yuxvfx

Visitor

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12 Messages

3 days ago

Yes, the new update on Samsung TV is awful. The LAST WATCHED feature is gone. Used to click the center button on the remote and that would bring up 9 or so last watched channel icons that ran horizontally across the screen. That allowed us to easily return to favorite / last watched channels. The only option now appears to be scrolling the GUIDE.

(edited)

3

user_0lc7wo

5 Messages

This new app is a disgrace. Comcast has more money than God and they can’t even gather requirements and develop a TV app correctly that supports their main business. How do you remove favorites, search and last watched?!  They should be improving these features and adding new ones, not removing the most useful ones. Very inept. 

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3 days ago

user_f3tqmb

3 Messages

The new app UI is bad.  Last watched and favorite channel is gone.  The UI for recordings is horrible, can no longer see which recordings have been watched.  Comcast needs to do better

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2 days ago

0

XfinityJon

Official Employee

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2K Messages

Good afternoon user_0lc7wo while I can certainly understand your frustration in order for our team to ensure this full gets resolved we would need to make sure we have all the necessary information. Are you still currently experiencing issues?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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16 hours ago

0

P213crew

New Poster

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2 Messages

22 hours ago

Bring back the Favorites channel list option. The new app update frigging sux!!!!!!

10

user_tvyrm9

Visitor

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1 Message

14 hours ago

I use the Xfinity Stream app on my Samsung Smart TV. Following the recent app redesign, previously watched recordings no longer display their watched status, and Resume/Restart functionality has disappeared. This makes managing series recordings extremely difficult. Please confirm whether this is a known software issue and when the previous functionality will be restored.

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user_cbvzhw

Visitor

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1 Message

14 hours ago

The new smart tv app update is  horrible!  I completely agree it's missing so many options that it's next to impossible to navigate. I can't select my options to watch HD channels only, there is no favorites option, there is no Last Watched option. When I turn the television on I have to start from channel 2 and scroll all the way to 1003 in order to get to the HD channels. My other Samsung TV is only 2 years older and it's working fine, it did not change the app so why wasn't necessary to remove all of those options. Please restore it back to the way it was or at least add the options to it. I forgot to mention I can't figure out how to navigate my recorded shows.

(edited)

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user_8jgihp

Visitor

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2 Messages

21 minutes ago

The new streaming app update on my Samsung tv (remote) is most definitely a Downgrade!  Not user friendly at all, can no longer access favorites or last watched with one click. It’s definitely a DOWNGRADE! 

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