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user_hzi95u
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Originator

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2 Messages

11/03/2026 5:27 PM

App update

App on Samsung tv updated, new format, unable to locate a favorite channels tab. Other tv has old app and favorites are still showing 

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2 hours ago

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user_hqzxh2

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1 Message

2 days ago

Same thing happened to us.  Can't figure out how to fix this.

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XfinityJon

Official Employee

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2K Messages

Good evening user_hqzxh2 are you having issues with the Xfinity Stream App on Samsung TV currently?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 hours ago

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user_0lc7wo

3 Messages

Samsung TV Xfinity Stream app

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5 hours ago

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jdawg90

Contributor

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147 Messages

@user_0lc7wo​ within my Xfinity Account, under my deals, it lists YouTube TV at $72.99 per month for the first year. This may be a potential fix to your frustration with Xfinity Stream and all of its recent issues that seem to be taking forever to fix. 

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2 hours ago

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user_6c0ywc

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1 Message

2 days ago

Hate this new layout and smart resume isn’t working.

1

user_yuxvfx

Visitor

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6 Messages

1 day ago

Yes, the new update on Samsung TV is awful. The LAST WATCHED feature is gone. Used to click the center button on the remote and that would bring up 9 or so last watched channel icons that ran horizontally across the screen. That allowed us to easily return to favorite / last watched channels. The only option now appears to be scrolling the GUIDE.

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user_0lc7wo

3 Messages

This new app is a disgrace. Comcast has more money than God and they can’t even gather requirements and develop a TV app correctly that supports their main business. How do you remove favorites, search and last watched?!  They should be improving these features and adding new ones, not removing the most useful ones. Very inept. 

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9 hours ago

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