dadgren's profile

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Wed, Jul 20, 2022 11:35 PM

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ANYONE ELSE HAVE THIS PROBLEM? Disney+ has placed my account on hold and are saying next they will cancel my account. I can no longer watch

I can no longer watch Disney+. A Xfinity employee on this forum said "a small number of Disney+ subscribers had a problem with payment". I want to be clear I paid my bill on time as I always do. Xfinity or Disney has messed up my Disney+ account. No one really cares about this problem. It is not possible for me to update my payment method at Disney+. I honestly believe the Xfinity "solution" is to wait for Disney+ to cancel my account, then maybe I can resubscribe to it. It is sad that Xfinity is doing nothing to solve this situation. When I click on an "update payment" button at Disney+ online page it takes me to a Xfinity my account app page.

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