plsntnrules's profile

Regular Visitor

 • 

6 Messages

Fri, Nov 1, 2019 3:00 PM

Anyone else have slow response times?

Been living with this for going on a year but anyoen know a fix for slow response from the remote?

When I first reported it to Xfinity they suggested reboot..ok..tried..did bupkus.

Then they said faulty equipment. Take it to nearest store and replace it.

Ok. Done.

 

Everything worked great for a while and then the same issue.

Click on Guide and it takes a about 5 seconds before guide shows up.

Click "C" for sports scores and its takes about the same time if not longer.

Click volume and same slowness...

Say "Recordings" intot he voice system and takes about 11 seconds before my DVR recordings show up...

 

What gives?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

txtired

Frequent Visitor

 • 

12 Messages

1 y ago

Why shouldn’t xfinity come to you & swap? Got same problem on 1 of mine.
lesmikesell

Valued Contributor

 • 

527 Messages

1 y ago

Usually slow response is caused by bad signal quality, although sometimes a reboot/power cycle will help.

Regular Visitor

 • 

6 Messages

1 y ago

They could but it was faster for me to go drop off and pick up new.

caryrae73

Regular Contributor

 • 

101 Messages

1 y ago

I just had to restart my 4K box because of slow response and seem to have to do it a couple times a week, never had to do this when I used a TiVo. Not sure if it’s because my box uses the internet for everything even to just change the channel.
Rustyben

Expert

 • 

24K Messages

1 y ago


@caryrae73 wrote:
I just had to restart my 4K box because of slow response and seem to have to do it a couple times a week, never had to do this when I used a TiVo. Not sure if it’s because my box uses the internet for everything even to just change the channel.

the TiVo is different as remote commands are handled by the TiVo box itself. the Comcast set top box passes on the command(s) received to a Comcast server which then issues directions to the set top box. if the in-home signals have trouble getting back to Comcast and have to be resent repeatedly until message is received, then you start seeing major lag times. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here