Any time the TV box resets/reboots TV goes black, no sound no picture.
Any time the TV box resets/reboots, after it finishes the TV goes black, no sound no picture.
On the remote, press guide (all the programming is still there), change to a channel different from the channel it was on when the TV box reset/rebooted, see the message "Sorry, that didn't go as planned - Let's try that again and see if that fixes things. XRE-10007", press the OK/Select button and the problem goes away until the next daily update or other reset/reboot. I can also use the voice option on the remote to change to a channel different from the last channel to get to the message "Sorry, that didn't go as planned - Let's try that again and see if that fixes things. XRE-10007".
1 - X1 TV Box (Technicolor TX061AEI Xi6-T) from Xfinity, 1 - Gateway (Voice and Data Modem, ARRIS Group TG1682G) from Xfinity, no DVR services, various TVs tried including 4k's from LG and Sony, TV Box connection to Gateway tried WiFi and Ethernet.
Problem surfaced around January. Called Comcast's 800 number, went through all the motions as directed by the person I was talking to, then described to her that in addition to trying all the things she just prescribed before I called, all the other things I tried before I called. The issue was escalated up to other techs with the final determination it was my equipment was causing a MoCA issue. An Arris SB6183 cable modem Xfinity approved and highly rated by benchmarking review sites, and a Synology RT2600 wireless router highly rated by benchmarking review sites and rated #1 by Consumer Reports for 802.11ac wireless routers.
I explained I had no equipment with MoCA capabilities but couldn't speak regarding the Xfinity TV Box, other than the only thing I'm using the Xfinity TV Box for is a HDMI connection to one TV and I have no DVR or other whistles and bells, nothing but one cable modem connected by coax to their service. I also explained that I somewhat understood the consumer side of MoCA turning an existing coaxial network into the equilivalent of an Ethernet network with MoCA adapters or MoCA capable equipment, but that's not my setup.
I also advised that my equipment had been working flawlessly for months and inquired if Xfinity had made any changes on their end. The only thing they could tell me was my Xfinity approved cable modem was causing a MoCA issue, and the only resolution would be to ditch my equipment and rent their Gateway.
Yes, I'm a sceptic, and things are sounding sketchy to me here, but hey - I'm not the Xfinity expert in this relationship. So back to renting their Gateway. Installed exactly as it was from day one, and PRESTO, nothing changed. Same problem. Replaced TV Box with a new TV Box, replaced new Gateway another new Gateway, and PRESTO, nothing changed. Same problem. Yes this has been going on since January, but between New Years, pandemics, having a work around, etc., now it's time for a resolution.