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mad409
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12 Messages

Mon, Sep 21, 2020 12:00 AM

Any solution found for limited recordings all of a sudden?

Wife is complaining that our x1 has changed from recording 5 or 6 shows and now 2 max. I tried it myself and when going to record the third show it says it will delete one of the others. Seen a couple locked threads on this but no answer. Whats up?

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Rustyben

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24K Messages

8 m ago


@mad409 wrote:

Wife is complaining that our x1 has changed from recording 5 or 6 shows and now 2 max. I tried it myself and when going to record the third show it says it will delete one of the others. Seen a couple locked threads on this but no answer. Whats up?


if these are series, check the recording seting. is the series set to record early/late? 

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mad409

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12 Messages

8 m ago

The issue isn't that. Currently nothing is recording but when I go and record shows right now it will only allow 2 max. When I try for a 3rd channel it tells me that its going to delete one of the first two I just started. You can tell when the X1 is recording by the red recording light, its off right now because I deleted the 2 I started. I should be able to select 5 or 6 shows to record but again its 2 max. This has recently changed, guess I'll ask the neighbors if they're having this issue. This has to be a firmware issue or some change in your policy in my opinion but not sure.

Rustyben

Expert

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24K Messages

8 m ago


@mad409 wrote:

The issue isn't that. Currently nothing is recording but when I go and record shows right now it will only allow 2 max. When I try for a 3rd channel it tells me that its going to delete one of the first two I just started. You can tell when the X1 is recording by the red recording light, its off right now because I deleted the 2 I started. I should be able to select 5 or 6 shows to record but again its 2 max. This has recently changed, guess I'll ask the neighbors if they're having this issue. This has to be a firmware issue or some change in your policy in my opinion but not sure.


what set top boxes are you using in your home? some companion boxes use a tuner from the DVR reducing number available. there is a companion that has 3 tuners to loan out so the DVRs tuners remain all available. some very old DVRs only have 5 tuners (do voice command 'about' and reply with the DVRs rest of the line to the right ot STB Version).

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mad409

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12 Messages

8 m ago

Appreciate the reply but the wife finally got a higher tier tech on the phone and many are having the same issue. They're not sure when it will be solved but it's not an isolated issue. Thanks for trying to help though!

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