Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_v0yu58
1st Topic
1st Like

1 Message

Monday, October 23rd, 2023 4:01 AM

Closed

Amazon Prime App now has blue letterbox

Suddenly, like starting today out Amazon Prime app has bright blue letterbox. This was not the case yesterday.

Question

 • 

Updated 

1 year ago

95

1

Was this helpful?

XfinityThomasC

Official Employee

 • 

2K Messages

1 year ago

Hello, @user_v0yu58 can you provide more detail on this occurrence? We need to know what device you are using to access Amazon Prime. Is this happening in a specific movie/show? Also, a screenshot of this blue letter box would be great! 

2

0

jdwsf

New Poster

 • 

2 Messages

This just started happened with all apps with the X1. Super annoying. 

1 year ago

0

XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @jdwsf 

Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here