TigerJr's profile
TigerJr
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Rousing Reactor
Much Appreciation

Contributor

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44 Messages

Tue, Dec 3, 2019 2:00 PM

Amazon Music App on X1 DVR

Hello,
I’m wondering if anyone else is having an issue launching the Amazon Music app on the 4K X1 DVR?
I have properly register the device on Amazon.com per the instructions, the splash screen starts, and then I get stuck on loading with the “sound wave” icon and it never actually completes.
Any advice is welcomed.
Thanks!

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Responses

Accepted Solution

TigerJr

Contributor

 • 

44 Messages

1 y ago

Amazon Music app now correctly functioning on my X1 DVR. Thanks to all for your replies.
Rustyben

Expert

 • 

24K Messages

1 y ago


@TigerJr wrote:
Hello,
I’m wondering if anyone else is having an issue launching the Amazon Music app on the 4K X1 DVR?
I have properly register the device on Amazon.com per the instructions, the splash screen starts, and then I get stuck on loading with the “sound wave” icon and it never actually completes.
Any advice is welcomed.
Thanks!

just tried it on my ver 3 and ver 4 DVRs and it worked fine. do voice command 'about' and reply with the rest of the line after 'STB Version..'

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
TigerJr

Contributor

 • 

44 Messages

1 y ago

STB Version: AX014AN_3.12p6s1_PROD_sey
TigerJr

Contributor

 • 

44 Messages

1 y ago

Yes I activated the device and yes Amazon Video works on the X1 DVR.
I have not tried the Amazon Music app on my iPhone.
Rustyben

Expert

 • 

24K Messages

1 y ago

were you presented with a screen telling you what web page to visit to activate the app service? does amazon video work for you? can you use the amazon music app on a smart device (new sign in) successfully?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
TigerJr

Contributor

 • 

44 Messages

1 y ago

Amazon Music app works fine but still not able to load on my X1 DVR

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