TigerJr's profile

Contributor

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108 Messages

Tuesday, December 3rd, 2019 2:00 PM

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Amazon Music App on X1 DVR

Hello,
I’m wondering if anyone else is having an issue launching the Amazon Music app on the 4K X1 DVR?
I have properly register the device on Amazon.com per the instructions, the splash screen starts, and then I get stuck on loading with the “sound wave” icon and it never actually completes.
Any advice is welcomed.
Thanks!

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Accepted Solution

Contributor

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108 Messages

6 years ago

Amazon Music app now correctly functioning on my X1 DVR. Thanks to all for your replies.

Expert

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24.6K Messages

6 years ago


@TigerJr wrote:
Hello,
I’m wondering if anyone else is having an issue launching the Amazon Music app on the 4K X1 DVR?
I have properly register the device on Amazon.com per the instructions, the splash screen starts, and then I get stuck on loading with the “sound wave” icon and it never actually completes.
Any advice is welcomed.
Thanks!

just tried it on my ver 3 and ver 4 DVRs and it worked fine. do voice command 'about' and reply with the rest of the line after 'STB Version..'

Contributor

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108 Messages

6 years ago

STB Version: AX014AN_3.12p6s1_PROD_sey

Contributor

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108 Messages

6 years ago

Yes I activated the device and yes Amazon Video works on the X1 DVR.
I have not tried the Amazon Music app on my iPhone.

Expert

 • 

24.6K Messages

6 years ago

were you presented with a screen telling you what web page to visit to activate the app service? does amazon video work for you? can you use the amazon music app on a smart device (new sign in) successfully?

Contributor

 • 

108 Messages

6 years ago

Amazon Music app works fine but still not able to load on my X1 DVR
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