Amazon app issues

Amazon will mostly not launch. Click on the app button, Prime Video Screen appears a s the 3 "loading" dots appear.....and stay there for 5 minutes then the screen goes black and no Amazon service.

Unplugged tv/router and reset set-top box multiple times and it sometimes works.

The Xfinity assistant doesn't work and getting someone on the phone is basically impossible.

This is ridiculous

Responses

U

user_f831fb

Visitor

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3 Messages

4 months ago

We have the same problem. No solution Xfinity or Amazon has offered over the past 6 months has fixed the problem. Xfinity even sent a tech to the house and they were stumped. All other apps launch fine from x1. I'm now only able to access prime video through my smart TV. It's frustrating.

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XfinityAmandaB

Official Employee

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1.6K Messages

user_f831fb and @user_fbfcf9 Thank you for letting us know you are running into this issue with the Amazon app freezing when launching. I have run into a similar issue with Netflix and Max on different boxes. With Max, I have to say the name of a show or novice I know is available there and on Max into my Xfinity voice remote to get it unstuck. Once in the application, I can use the menu to get back to the home page. For Netflix, I can say reset Netflix if it is stuck on the loading screen with the red N. This takes a moment to reset the app and then it will restart. If you haven't already tried those option with Amazon Prime could you give them a try to see if you can proceed past that loading screen.

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4 months ago

0

X1

user_fbfcf9

Amazon app issues

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