dadgren's profile

Problem Solver

 • 

977 Messages

Sunday, September 18th, 2022 8:47 AM

Closed

Almost every time after the Daily Update I have to unplug my X1 to regain function.

More often than not after the daily update I get a message that my X1 can't connect to the internet. I can't change channels until I unplug my X1 and it reboots. Anyone else having this problem?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Oldest First
Selected Oldest First

Expert

 • 

24.6K Messages

4 years ago

is that a non-DVR and non-hub  (xi3/d/5/6) that needs a hub (DVR or xr2) to connect to a tuner/internet? if so set the dvr/xr2 to an earlier overnight hours time and the non-hub on a later time so when overnight restarts happen the non-hub box can connect to the hub that already had its reboot.

Problem Solver

 • 

977 Messages

@Rustyben​ I only have one X1 box. It is a DVR box. Model number XR15, Operating Mode RF, Firmware Version 2.2.3.2
I do not have a non-hub.

Expert

 • 

24.6K Messages

xr15 is the remote's model. use the voice remote and command "about". reply with the STB version line. for example mine says ax014an_ and some numbers.. yours?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
forum icon

New to the Community?

Start Here