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UCF0503
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5 Messages

Wednesday, January 10th, 2024 2:43 AM

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All Sports Channels pixelated & unwatchable

Hi,

For the past couple of years we have constantly had pixelation issues on the sports channels.

we've done:

Restarts

technicians have checked lines outside

last year we updated to newer boxes

But the problem still persists, at times you see nothing but the pixelation.

Worst of them is NESNx but this happens on FS1,ESPN, etc.

Please help

Question

 • 

Updated 

9 months ago

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XfinityVictor

Official Employee

 • 

892 Messages

11 months ago

@UCF0503 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

0

0

UCF0503

5 Messages

10 months ago

thank you, I will do that 

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user_3ph9uq

1 Message

10 months ago

We are experiencing the same issues with local and HD sports channels. 

3

UCF0503

5 Messages

Hi! Definitely send them a DM following the above instructions. We had to have a technician come out. Good luck!

10 months ago

0

XfinitySheila

Official Employee

 • 

804 Messages

@user_3ph9uq Hi there! Are you still experiencing trouble wiht your HD channels? I'd love to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

XfinityVianney

Official Employee

 • 

1.7K Messages

I second @UCF0503. We are a full-service team here, ready to help. Please follow up as requested, and we'll do everything we can for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_itjpun

1 Message

9 months ago

I have the same problem. Has yours been resolved?

1

0

UCF0503

5 Messages

Hi!

we had our boxes upgraded and it stopped for awhile. Then we had a tech come out who unfortunately couldn’t do anything bc I needed the internet for work but now we don’t have any pixelation 🤷🏼‍♀️

9 months ago

0

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