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GeorgeX1
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Contributor

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24 Messages

Fri, Sep 6, 2019 7:00 PM

All scheduled recordings suddenly gone

As of this evening, ALL of our scheduled recordings, both series and singles, are gone.  The DVR had them last night as we checked for our weekend recordings before we turned off the TV for the night.  This evening, Friday, September 9th, the entire scheduled section is blank on the DVR, the XFinity phone app, iPad app, and web site (https://www.xfinity.com/stream/).

 

What would cause this and can it be undone or do we need to go through and re-schedule every single recording we set up over the past few years?

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Responses

New Poster

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4 Messages

2 y ago

My problem was never resolved after 3 calls to Comcast Customer Service.  All I got was an "we were not aware of the problem.  As you can tell from this forum the problem is country wide.  I would hope that Comcast would stop trying to cover it up and resolve the reason why this happened.  It is beyond frustration, time-consuming and unacceptable when you consider how much money we pay for this service each month.

New Poster

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4 Messages

2 y ago

CT

sendtorich

Frequent Visitor

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9 Messages

2 y ago

Maryland

Regular Visitor

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3 Messages

2 y ago

Okay Comcast_Support Official Employee Digital Care....so far in this thread I’m seeing Texas, Illinois, Connecticut, Kentucky, DC reporting issues. Is there any further updates and/or any potential steps to resolution?

If you are having this issue please report your location and perhaps they’ll eventually take notice of this obvious national issue.

New Poster

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2 Messages

2 y ago

We're in DC.  Restarting the boxes didn't help but just going to a series already recorded, clicking on one episode and going to Record Options and then confirming "All Episodes" restored everything.

New Poster

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2 Messages

2 y ago

Forgot to say THANK YOU to those who suggested the Fix!

New Poster

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1 Message

2 y ago

Totally agree. Wouldn’t be so bad if this wasn’t one of my higher bills. With such competition out there you think they would want this fixed. Also they should fix the fact that you can’t set dvr recordings from the app anymore (due to a lawsuit they said). It has been many moons since this happened. Ample enough Time to figure something out. 

I have had a refresh signal sent and restarted all dvr boxes all to no avail. 

SVicini

Contributor

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23 Messages

2 y ago

Just lost ours.
In California

New Poster

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1 Message

2 y ago

ty ...it worked after i went in and tried to remember them all and set them....it was so frustrating that they were all gone.....thanks

lesmikesell

Valued Contributor

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527 Messages

2 y ago

Mine aren't all gone - in Illinois - but I had something quirky happen yesterday and missed one recording.   The guide did not show any of the red dots for scheduled recordings including the one that we noticed was missed.    When we tried to set a recording again an error message popped up about not being able to record 'internet' content, even though it was on a local broadcast channel.   We tried again on a different series with a similar message, but hitting the button a 2nd time suddenly worked, and then all of the old recording schedule was back with the red dots in the guide showing again.   It didn't bring back the recording that was already missed, though.

 

I followed this up with troubleshooting through my online account and did a 'system refresh' just because that sometimes clears up things that are wrong and everything seems normal again.

New Poster

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4 Messages

2 y ago

I agree with everything Lynn3333 said, especially about being able to schedule remotely.  I periodically go to Florida and cannot schedule or change any recordings while away from my DVR.  Few years ago when we had that capability this problem would have only been a minor glitch but now it is potentially a mjor problem if I am in Florida and become awar that I forgot to reset some program.  No way to resolve the problem.

lsmith736

Regular Visitor

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4 Messages

1 y ago

My recorder says 8% full...not recording series and deleted movie recordad serie this year

New Poster

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1 Message

1 y ago

This just happened to me, the “recording” and “scheduled” options under the three lines, under “myself” is suddenly gone.i reinstalled the app twice and deleted under settings and version. Did anyone find a solution? Comcast overseas chat person was no help!

Rustyben

Expert

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24K Messages

1 y ago


@Queenbalch wrote:
This just happened to me, the “recording” and “scheduled” options under the three lines, under “myself” is suddenly gone.i reinstalled the app twice and deleted under settings and version. Did anyone find a solution? Comcast overseas chat person was no help!

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