GeorgeX1's profile
GeorgeX1
Thumbs Up
Much Appreciation
Expressive Exchange

Contributor

 • 

24 Messages

Fri, Sep 6, 2019 7:00 PM

All scheduled recordings suddenly gone

As of this evening, ALL of our scheduled recordings, both series and singles, are gone.  The DVR had them last night as we checked for our weekend recordings before we turned off the TV for the night.  This evening, Friday, September 9th, the entire scheduled section is blank on the DVR, the XFinity phone app, iPad app, and web site (https://www.xfinity.com/stream/).

 

What would cause this and can it be undone or do we need to go through and re-schedule every single recording we set up over the past few years?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Accepted Solution

GeorgeX1

Contributor

 • 

24 Messages

2 y ago

The Comcast rep had us unplug for 30 seconds, then start back up.  Still nothing scheduled to record, BUT series recordings showed back up.

 

At that point, my wife went into one of the recordings already on the DVR, pulled up the series recording info and just clicked "confirm" without changing anything.  All of a sudden everything showed back up again.

 

"Yay it's back" but also "HELOOOOOOOOOO Comcast????  How did this happen and was it indicative of the DVR actually not scheduling any recordings or was it simply a UI issue where the data wasn't showing correctly?"

 

Do I need to come show you how a proper QA department should test software?

Regular Visitor

 • 

3 Messages

2 y ago

Exact same thing has happened with my dvr too.

Regular Visitor

 • 

4 Messages

2 y ago

Same here. All scheduled recordings gone. Will not accept new recordings. Hopefully they can restore it.

Regular Visitor

 • 

3 Messages

2 y ago

I tried it again and all my scheduled shows are back. Thanks for the tip!

Regular Visitor

 • 

3 Messages

2 y ago

Didn’t work for me. I see saved episodes but nothing is scheduled.

Regular Visitor

 • 

4 Messages

2 y ago

Same thing happened to me tonight.  I tried the fix customer’s wife did and all scheduled shows came back.  

New Poster

 • 

1 Message

2 y ago

I didn't unplug power.
I did restart > Settings > Help > Restart.
I tried saving a series recording and didn't work, then I picked a different series recording and saved it and it worked.

Thanks so much for your info!

New Poster

 • 

1 Message

2 y ago

Same problem! Can this be fixed from the iPad or iPhone Xfinity App?? Please!

madrose42

Frequent Visitor

 • 

16 Messages

2 y ago

Just solved this. Found a future program in the guide that we normally record. Selected to record the series and ALL scheduled recordings & priority schedule reappeared!! 

 

Regular Visitor

 • 

4 Messages

2 y ago

Well. I unplugged for a couple hours this morning. And it finally came back. Not sure but I also selected sync DVR. Not sure what caused it.
sendtorich

Frequent Visitor

 • 

9 Messages

2 y ago

thanks. i was going to try sync dvr next. maybe before i leave the house or before i go to bed because they said it could take a few hours.

sendtorich

Frequent Visitor

 • 

9 Messages

2 y ago

i had the same issue this morning and spent >1 hour with Tier 1 and Tier 2 support - no resolution. Also feel as though I have tried MOST of the remedies that I am seeing here but nothing was subsequently restored.

Rustyben

Expert

 • 

24K Messages

2 y ago


@acadei wrote:

just wanted to add my voice to the chorus...same issue here, no luck syncing dvr or redoing an old series recording or anything with support


on your DVR set top box voice command "device settings". scroll to bottom "sync DVR" and do that now. working?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

4 Messages

2 y ago

just wanted to add my voice to the chorus...same issue here, no luck syncing dvr or redoing an old series recording or anything with support

Regular Visitor

 • 

4 Messages

2 y ago


@sendtorich wrote:

on your DVR set top box voice command "device settings". scroll to bottom "sync DVR" and do that now. working?


yeah I am pretty sure they're saying that doing this did not remedy the issue and the scheduled recordings are still missing  -


Correct, sync dvr did not work, and re-setting a previous series recording did not work (ive also done a system refresh and tried unplugging the box)

 

edit: seeing as they all went poof from everything, including the app on my phone, it would seem to be a cloud based issue and hopefully there is some sort of backup that can be restored

New to the Community?

Start Here