Cwhiteford516's profile

Regular Visitor

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3 Messages

Sun, May 17, 2020 6:00 AM

All premium channels are in spanish

All premium channels except screen flix are in Spanish. I have tried going to settings and changing it back to English. But it is set to english. I have also tried restarting the box

Responses

Regular Visitor

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3 Messages

1 y ago

All the premium channels 517-592 ,750-761, and 1773-1875, this includes all hbo, cinamax,showtime and encore channels. This not the apps.
Rustyben

Expert

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24K Messages

1 y ago


@Cwhiteford516 wrote:
I tried that and sap was already unchecked

would you list a couple of channel's call letters? are these numbered channels? or are you speaking of 'apps' on the x1 set top box?

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Regular Visitor

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3 Messages

1 y ago

I tried that and sap was already unchecked
Rustyben

Expert

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24K Messages

1 y ago


@Cwhiteford516 wrote:
All premium channels except screen flix are in Spanish. I have tried going to settings and changing it back to English. But it is set to english. I have also tried restarting the box

you posted in the x1 set top box area. try pressing down button on the remote and unchecking the SAP icon. working?

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Rustyben

Expert

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24K Messages

1 y ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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ComcastAmir

Official Employee

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6.3K Messages

1 y ago

Hello Cwhiteford516, and thank you for creating a post. I'd be happy to assist you with getting this issue corrected, to get the ball rolling please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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