It sounds like there might be a System Refresh needed. No worries! I included the steps on how to that here below, it is a very easy process! Appreciate you getting us in the loop on this!
Performing a System Refresh on X1
Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.)
Highlight the System Refresh tile, and press OK.
Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
The X1 Welcome screen will appear after the TV Box restarts.
Once the System Refresh has been completed, your TV Box will return to live TV.
XfinityThomasB
Official Employee
•
1.3K Messages
19 minutes ago
Hello user_yz3mw7
It sounds like there might be a System Refresh needed. No worries! I included the steps on how to that here below, it is a very easy process! Appreciate you getting us in the loop on this!
Performing a System Refresh on X1
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