Ambual's profile

Sat, May 9, 2020 7:00 AM

All my scheduled series recordings are missing after my move? How can I retrieve them?

We just moved, kept the same X1 service.  My recordings were saved, but I just noticed nothing new has recorded.  I looked at my scheduled recordings and series priority and nothing, all gone.   I had an extensive list and would like to retrieve it, anyone know how to do this?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

If it was a transfer of service use voice command 'device settings'. scroll to bottom and run 'sync DVR'.

Do you see them on the stream app?

New Poster

 • 

1 Message

1 y ago

I just moved and the same thing happened. I’ve already synced my dvr and nothing in scheduled. Nothing showing in the app either.
Rustyben

Expert

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24K Messages

1 y ago


@Bigguffey wrote:
I just moved and the same thing happened. I’ve already synced my dvr and nothing in scheduled. Nothing showing in the app either.

you might try contacting 800-comcast select billing and see if the account is setup as a move or new service. a move should maintain all your series. did you change your login ID after you moved? if not, try the smart device app xfinity TV remote app on an iOS device and go to priority manager. are the series still listed there?

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