Hello, @user_94a2d4 thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with your TV picture issues. If you haven't tried any of these steps, here is a great article that goes over the self-help options you can utilize in the great Xfinity App: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app.
If any of the different colors make the screen just black or blue, here are some other helpful tips to correct: https://www.xfinity.com/support/articles/troubleshoot-tv-no-picture-black-blue-screen.
Please let me know if those are helpful, or if the issue still persists I would like to investigate further.
You bet! Thank you for joining us here on the Xfinity Forums, @user_94a2d4! On with the shows!
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Accepted Solution
XfinityJustinC
Official Employee
•
893 Messages
11 months ago
Hello, @user_94a2d4 thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with your TV picture issues. If you haven't tried any of these steps, here is a great article that goes over the self-help options you can utilize in the great Xfinity App: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app.
If any of the different colors make the screen just black or blue, here are some other helpful tips to correct: https://www.xfinity.com/support/articles/troubleshoot-tv-no-picture-black-blue-screen.
Please let me know if those are helpful, or if the issue still persists I would like to investigate further.
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user_94a2d4
Visitor
•
2 Messages
11 months ago
Very useful
Thanks
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