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user_f60ebf
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Sat, May 14, 2022 6:16 PM

add dvr

I am new to Xfinity. When I tried to record a show, the screen told me that I did not dvr service. I can't for the life of me find out how to add this through the Xfinity website. Could someone send me a link to a page where I can add dvr? Thank you.

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Hace 10 d

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XfinityDevin

Official Employee

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Hace 10 d

Hi there! @user_f60ebf  Thank you for taking the time out of your day to reach us here at Xfinity! We are thrilled that you are a member of our family! 

 

You can change your services and add DVR to your services by following the instructions here.

 

https://comca.st/3FRENBT

 

Let me know if this helps!

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user_f60ebf

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@XfinityDevin​ 

thank you but it didn't help. There is no place on any of the web pages that specifically addresses DVR. When I go to "My Account" or "Change Plan" or any other apparently helpful link, it takes me to a page that asks me to choose which address is the one for which I want to make changes. (I am on a second account that I handle for a client.) I select the address that I want and the next page says something like "Congratulations - your community provides you with xxx  service," with no further link. I would think that Xfinity would make it easy to add chargeable services. Thank you for your continued help.

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Hace 10 d

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XfinityDevin

Official Employee

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25 Messages

Got it! @user_f60ebf I'm sorry that did not help there!

Our awesome digital care team would be happy to assist you further with this. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

 

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