Activating/troubleshooting a new x1 TV box: error "Let'sTalk" message at installation process...

Need to get a Customer Service agent to call me.

I received 2 new X1 TV Boxes, one of them won't install -"Let's Talk" error message.

Please help!

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Responses

XfinityChad

Official Employee

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1.2K Messages

5 years ago

Any particular error code your seeing?

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DD-x1user

Regular Visitor

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5 Messages

5 years ago

Can't see the image on the last reply; it says:

>>>

Let's talk

It looks like we'll need to take care of a few account details to complete your setup. You can give us a call at ...

XRE-10000

<<<

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DD-x1user

Regular Visitor

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5 Messages

5 years ago

Hi! here is the message:

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XfinityChad2

Official Employee

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263 Messages

5 years ago

You'll need to call or chat with an agent to make your devices active in the billing system. You can try chatting at https://www.xfinity.com/xfinityassistant/

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