Hi there, user_dzgy4w! It's always exciting to get new equipment! We are happy to help with getting the TV box activated and working! Once you have the box plugged into the power and coax cable (no coax cable if it is a wireless box) as well as from the TV box to the TV, the TV screen should walk you through the process from there. What is happening when you try that? Do you see a certain error or does it time out?
Let me know if you have any trouble with this route. Hope this helps :)
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XfinityRay
Official Employee
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2.1K Messages
2 months ago
Hi there, user_dzgy4w! It's always exciting to get new equipment! We are happy to help with getting the TV box activated and working! Once you have the box plugged into the power and coax cable (no coax cable if it is a wireless box) as well as from the TV box to the TV, the TV screen should walk you through the process from there. What is happening when you try that? Do you see a certain error or does it time out?
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