@user_820634, thank you for reaching out using the Xfinity Community Forum. I would be happy to aid you in activating your new video box if this issue is still prevalent for you. Are you still not able to use the remote?
@user_7oiknv We can help you with your remote, and cable box activation concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessary Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
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XfinityMarcus
Official Employee
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812 Messages
11 months ago
@user_820634, thank you for reaching out using the Xfinity Community Forum. I would be happy to aid you in activating your new video box if this issue is still prevalent for you. Are you still not able to use the remote?
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