Contributor
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116 Messages
"Action Needed" email from Xfiity
Yesterday I got Action Needed email from Xfinity - Upgrade TV Service. So, I thought: they're finally giving us a date for "upcoming weeks". Wrong. The message was: "As early as , your Current TV equipment will no longer, etc.". Yes, the date they gave was space comma space. This is beyond ridiculous. We're still on the fence because we don't know what our monthly cost will be if we decide to stay and upgrade.
XfinityWilliam
Official Employee
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1.2K Messages
2 years ago
Hello @rufus97. We can take a look at available promotions and look at the equipment upgrades. Pleases send us a private message with your full name and full service address.
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b_630972
Contributor
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88 Messages
2 years ago
If it helps at all, this is our story so far: We had/have the "legacy" or non-X1 boxes and recently decided to upgrade them because we were getting the email reminders more frequently.
Our original plan was to hold on to our "good enough for us" boxes until we were "forced" to upgrade, but I decided to make the change after we lost a channel we liked.
About the NEW EQUIPMENT:
My overall reaction so far is "it's not so bad." I'm still not ready to say I'm glad I upgraded, but I'm getting there because of the new features we have now (that we were already paying for and not using).
My main worry was that we'd have a "tiled" or "app" view whenever we turned on the TV, but thankfully, ours behaves mostly like a "regular" TV when turned on.
One thing I miss very much is being able to use ONE BUTTON on the remote to go DIRECTLY to the previous channel (currently, with X1, we have to click BACK then ENTER to do this)
About the UPGRADE PROCESS:
The email notification we got said that we could upgrade for free, so you may want to click the link in the email to see if that's true for you (to request the boxes and return free of charge).
So far, the upgrade process has been messy for me, so my advice would be to ask lots of questions and say or type "Sorry, I need to go" whenever you feel like the agent isn't understanding you, then try again until you feel more comfortable.
I used the CHAT support, and feel like I got tricked into changing my plan when all I wanted to do was upgrade my boxes for free. I mentioned that I wanted to "save money" and that must be a trigger phrase for the support team to get you on a 12-month contract because that happened to me twice. I'm still within the 30 days to make changes, but after doing the math, I might keep the first new plan because it does save me money for a year then goes up about $10. So, I don't know if it's even POSSIBLE to upgrade to X1 WITHOUT changing my plan, but that's a question you may want to ask. GOOD LUCK.
Also, if you are going to exchange the boxes in person, you MAY avoid the hassles we're having--not getting what we asked for and getting different answers from different people--but, who knows! GOOD LUCK!
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