1 Message

Mon, Oct 4, 2021 1:46 AM

Account Settings Help

I am getting the same error and am not able to get to my home screen. I have troubleshooted twice and unpaired and repaired the remote with nothing changing. Has this issue not been fixed from 3 months ago?????


Problem Solver


473 Messages

2 m ago

What error message are you getting and which remote are you using?

Official Employee


3.1K Messages

2 m ago

Hello @user_bdeb37. I'm glad you chose to reach out to us here on the Xfinity Forums for support.

I know its been a few days since you posted and I wanted to check in quickly to see if you were still in need of a hand?

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