Access to an app

I had access to paramount+ app. Now I can’t and I signed up with Xfinity. Why can’t I access the app now?

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XfinityChristy

Official Employee

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2.3K Messages

2 days ago

Hello, and thank you for reaching out via our Xfinity Community Forums, user_fuc5u1. I can help with that. It's frustrating when you're trying to watch something and can't access an app you know you should have.

To figure out what's going on, could you tell me a little more about how you're trying to access Paramount+? For example:

* Are you trying to access it on your Xfinity TV box (like an X1 or Flex box)?

* Are you trying to use the Paramount+ app on a different device, like a smart TV, phone, or tablet?

* What happens when you try to open the app? Do you see an error message, a spinning wheel, or does it ask you to sign in again?

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user_fuc5u1

4 Messages

It wants me to subscribed and I already subscribe through Xfinity. I can’t ever talk with an agent with assistant. Yesterday it took me over 3 hrs and I finally just gave up. And it looks like it’s gonna be another useless 3 hrs. Customer service talking to someone [Edited: "Language"]. I’m about ready to cancel my service.

(edited)

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1 day ago

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XfinityDena

Official Employee

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3.6K Messages

@user_fuc5u1 We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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1 day ago

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XfinityChristy

Official Employee

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2.3K Messages

2 days ago

user_fuc5u1 What happens when you try to open the app? Do you see an error message, a spinning wheel, or does it ask you to sign in again?

0

X1

user_fuc5u1

Access to an app

XfinityChristy

user_fuc5u1

XfinityDena

XfinityChristy

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