3 Messages
Abc and FOX are Pixelating!!!
Fox and ABC have been pixelating for months I have changed HDMI several times and nothing woorks!! I pay a lot of $$ for this service and no one can fix this!! I am conteplating dropping Xfinity!!
3 Messages
Fox and ABC have been pixelating for months I have changed HDMI several times and nothing woorks!! I pay a lot of $$ for this service and no one can fix this!! I am conteplating dropping Xfinity!!
user_fe83e4
2 Messages
2 months ago
Your TV looks like my TV, especially at night and especially on the higher channels like 907 (Hallmark). I can't get through the automated system to get to a live person. But do you where I can get live people? Verizon sales. I've been a Comcast customer for the 28 years I've lived here but I think I reached my limit last night.
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storn53
3 Messages
2 months ago
It is truly a PAIN!!
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BruceW
Gold Problem Solver
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26K Messages
2 months ago
Pixelation happens when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad cable box or a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "Xfinity" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.
If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit (approx. $100) unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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