Regular Visitor
•
15 Messages
A GOOD XG1v4-A Living Room TV box was removed by an agent from my account by mistake, now it cannot be reactivated error XRE-00250?
Took in the BAD Retreat TV box for replacement and the agent mistakenly removed the GOOD Living Room TV Box from my account.
The replacement Retreat TV box activated without a problem, but a couple hours later the Good Living Room TV Box, stopped working (XRE-00250) while watching recordings of the Olympics!!!!!..
Of course, Now it would seem after 2-3 hours of service calls the online agents can't reactivate the PERFECTLY GOOD Living Room TV Box.
I anticipate the returned BAD Retreat TV Box problem is now assigned to the GOOD Living Room TV Box, and the replacement Retreat box does not seem to have any of our recordings from the Olympic Games..... NOT GOOD
No Fun for my wife on Valentines Day!!
Any help for reactivating the Good Living Room TV Box and saving the Olympic Game Recordings?
Accepted Solution
m6bigdog
Regular Visitor
•
15 Messages
2 hours ago
Solution:
Factory Reset the GOOD Living Room STB!!!
The XG1v4-A STB is Factory Reset by using the remote. (I will not include that procedure here since I have not personally performed the Factory Reset with the remote).
The Factory Reset will take the XG1V4-1 STB back to activation page where you will provide the last-4 digits of the account phone number and configure the balance of the initial activation info.
You can also anticipate your system will require a System Reset, once the STB is activated on your account, if the video pixelates.
0
0
m6bigdog
Regular Visitor
•
15 Messages
1 day ago
The recordings from the Olympic Games have synced on the replacement Retreat TV Box. Awesome
0
0
m6bigdog
Regular Visitor
•
15 Messages
1 day ago
However,
The good XG1v4-A Living Room TV box that was removed by an agent from my account, still will not reactivated and still displays error “XRE-00250”
Live agents have tried to reinstalled this TV Box several times, but it will not complete:
"Welcome
Connecting to your entertainment experience
ooo"
Then it drops out and displays,
"Somthinng is not quite right."
Please call….
XRE-00250
I anticipate, when the retail agent entered the GOOD TV Box (serial numbers - MA...B126/MA...7210) in the system (yesterday Feb,14) as the "Equipment Returned" needing replacement/repair it was tagged as such and that repair flag needs to be cleared before it can be returned into service (complete the reactivation in my account)?
This box has worked flawlessly before this unfortunate event and has been swapped between two TV's; hence the problem follows the TV Box.
My rant about the whole predicament is, these TV boxes are getting hard to get in good condition with fans that don't make a lot of noise (I hear a constant grinding noise 10-12ft away over the audio).
0
0