8 hour limit on dvr viewing

I have a 10-hour recording, but at the end of 8 hours it kicks me out and I can't watch the rest of it. Why?

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XfinityRichard

Official Employee

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2.2K Messages

25 days ago

Hi there, @JDHoutz I'm very sorry for the trouble you are experiencing with your recordings. Have you tried adjusting the recording start and stop times? Have you checked your DVR storage?-Richard

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The start and stop times are determined by the broadcast. The main ESPN broadcasts of Wimbledon on Friday and Saturday were ten hours long. I have no control over that. I had to stop the Saturday recording after the 8th hour, delete the recording, recover it, and restart the recording on the same channel to be able to watch the final 2 hours. There has never been a capacity issue. I have many other recordings and am nowhere near 100%. If the DVR was full, all my other recordings would fail.

Are you suggesting I figure out how to tell my DVR to split the recording into two parts to get around the 8 hour limit? How could I do that, and why should I have to?

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24 days ago

XfinityRichard

Official Employee

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2.2K Messages

Thank you for your information, @JDHoutz . Let's get your account pulled up so we can look further into your DVR recording issues. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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24 days ago

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JDHoutz

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7 Messages

23 days ago

I have learned that the 8-hour limit on a single DVR recording is a system problem. Upgrading capacity and equipment does not help. It is currently up to the user to discover whether a scheduled recording is going to be longer than 8 hours and jump through some hoops to be able see the whole thing, namely to create two shorter recordings by manually determining the start and stop times for each segment.

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JDHoutz

8 hour limit on dvr viewing

XfinityRichard

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XfinityRichard

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