Visitor
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5 Messages
5 days of pixelated picture
Suddenly 5 days ago the main TV has been pixelated, large tiles, sound cutting out. Happens on live and DVR tv. We made no changes, didn't move anything, wifi working fine. Ensured all cords are tight. Have reset the modem and the tv box numerous times. Tried to use the Xfibity Assistant, that is very limited and if you try to ask a question or answer not in a stock response, it starts all over.
Our TV box is the type with a clock in it. Incredibly frustrating.
XfinityEva
Official Employee
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2.8K Messages
1 day ago
Hi @user_801b63 That definitely sounds frustrating, especially when it started suddenly and you haven’t made any changes. Since you’ve already checked the cables and restarted both the modem and TV box, we’d like to dig a little deeper and check the equipment and signal on our end.
Please send us a direct message with your full name and service address to get started.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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