4kdvr (XG1v3)

I keep getting error messages on my DVR when trying to play certain movies. I have every streaming channel except a few.

What am I missing, it seems this upgrade came out several years ago. How can I get a new box? Will i loose all my recordings? Purchases?

It would be nice to just go to my local store snd swap or request one. I have some old equipment to return anyways...