Visitor
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8 Messages
4kDvr availability
I want to stay with my 4k DVR but having lots of freezing, error, can’t connect, etc. I put in a service call and the guy that came did not have a replacement DvR on the truck. He wanted to install 3 streaming boxes. For me and family we want to stay with the DVR but it appears they are being discontinued and are limited. He had one ordered for me and it will ship in 5-7 days. This is getting ridiculous. We like what we have the don’t want to stream locals and others. We do stream movies. We like the custom Guide, favs and recorded a lot of shows. Is there a better solution?
BIslander
Problem Solver
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685 Messages
3 days ago
Yep. Xfinity clearly wants to get everyone on WiFi boxes. Like you, I'm keeping my 4K DVR. In my experience, it's been about 50-50 getting the right replacement box.
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XfinityAngie
Official Employee
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3K Messages
1 day ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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