Geochurchi6's profile

Regular Visitor

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2 Messages

Fri, Nov 5, 2021 1:02 AM

4K

Hi, looks like this a common problem with Xfinity, extremely poor quality 4K programs, all washed out, what is the solution?

XfinityChe

Official Employee

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6.2K Messages

3 m ago

Hi @Geochurchi6! Thanks for posting to the Xfinity Community Forum to share your experience with the quality of your 4K programs. I'm sorry for the experience you're having and would be happy to investigate and determine if this could be due to some sort of signal or technical issue on our end. I wanted to ask if you notice the poor quality on all 4K programs or specific ones/channels? 

machado22

Contributor

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85 Messages

@XfinityChe Can you tell me how to properly search for 4K programming with. my Xfinity 4K box? When I speak into the microphone I only see choices on YouTube. There must be 4K programming with my 4K Xfinity box, yes? Any help/guidance/tips/suggestions you can provide would be appreciated.

In case you are wondering I already have my settings correctly set up so allow for the best video possible. I also have a Sony 4K tv. 

DreamSayerZ

Contributor

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129 Messages

@machado22 There really aren't much 4K programs on Xfinity. And what they do offer is only sports on specific channels. A few networks also broadcast football games in 4K. And you can get 4K movies in the some of the apps. If you subscribe to them of course... See the link below.

https://www.xfinity.com/hub/tv-video/4k-ultra-hd-tv

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