U

Visitor

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9 Messages

Sat, Jul 17, 2021 2:59 PM

4K wireless boxes

Is Xfinity going to come out with new 4k wireless boxes? I have the first wireless boxes that they had and i can only have three of them on my network at one time. So i need 4 boxes now and this is why i am asking if they now have a upgrade available.

thanks

Jim 

Responses

Official Employee

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350 Messages

2 m ago

Hey there, @user_be7c5e. As of right now, there are not any new wireless 4K boxes. Our Xi6 boxes are still the most current ones we offer. In some area's, depending on how you are configured, you can have more than 3. I'd be happy to help look into this for you. Can you send me a PM with your name and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

Visitor

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9 Messages

Hello

When i first installed these wireless 4k boxes i was told by xfinity that i can only have 3 boxes on my network at one time because i will have trouble with the boxes if i have more on the network, but i did talk them into me having 4 boxes for a short time, they were correct i was having trouble after i installed the 4th box, after i hooked up the 4th box all of the wireless boxes would not stay connected i had to restart the boxes at least 3 times a week to get them to connect. I do hope you can help me with this problem because i would like to have 4 of these boxes. i am going to send you my information.

<Edited: “Personal Information”>

(edited)

Official Employee

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350 Messages

Hello, Jim! Thank you for sending us the PM. I'd be happy to help look into this as promised. Real quick, can you provide your name exactly as it appears on the account? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

James Golladay 

Jim

Visitor

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9 Messages

2 m ago

How many of these 4k boxes can i have installed at my home at one time?

Jim

Visitor

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9 Messages

2 m ago

I have miss counted on how many 4k boxes i have, i do have 4 of these boxes in my home at this time, but i do have problems with them staying connected. so maybe you can help me with this.

Thanks

Jim

Official Employee

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294 Messages

@user_be7c5e Hey there! Our apologies. Looks like we're not in the private message just yet. Could you please provide the the same information, but before you do please click on the chat icon in the top right-hand corner, then search for Xfinity Support?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

did you get my information i sent on the chat that you requested

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