Contributor
•
39 Messages
4k Wi-Fi Box - Poor wifi signal reception
Can anyone explain to me why my wifi strength indicator, as shown in the upper right corner in xfinity menu, always shows low signal strength, only at level one or two of three? When the household wifi signal is great and the menu setting says "your wifi signal strength is excellent."
XfinityDena
Official Employee
•
3.2K Messages
3 years ago
Thankyou for reaching out today! I am sorry to hear about your signal strength. Many times there are awesome routers and devices for a WiFi connection, but each device that the signal goes through along with environmental factors can inhibit speeds while connected to WiFi. With an ethernet connection, every device that is connected outside of the initial modem connection uses up some of the available speed to function, think of it as a split on the line that removes some of the available speeds, the more devices connected, the more the degradation of the speeds available.
Is this the only device you are seeing an issue with WiFi?
0
0