1 Message

Sunday, November 27th, 2022 9:59 PM


4k upgrade

Need to upgrade my XG2v2-S to a 4k box, how do I do this?

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Problem Solver


908 Messages

1 year ago

Hello @user_6727f1

Thank you for taking the time to reach out on our Xfinity Community Forum! I would be happy to see if we can get a wireless box ordered for you. 


Please send a direct message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.


  1. Click "Sign In" if necessary
  2. Click the "Direct Messaging" icon (upper right corner of this page)
  3. Click the "New message" (pencil and paper) icon
  4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
  5. Type your message in the text area near the bottom of the window
  6. Press Enter to send your message
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