2 Messages
4k undetected
When I go to video setteings it shows that my 4k TV is undetected (Hisense) . My setings are set for 4k. How can I resolve this issue.
2 Messages
When I go to video setteings it shows that my 4k TV is undetected (Hisense) . My setings are set for 4k. How can I resolve this issue.
XfinityDena
Official Employee
•
3.2K Messages
2 years ago
Thank you for reaching out @user_srb9x5 I am sorry to hear your TV is not working with your 4K. Do you currently have a 4K box with a 4K HDMI cable? I would also suggest reviewing the owners manual of the TV to confirm you have the correct set up for your cables.
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