Frequent Visitor
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11 Messages
4K TV box request
Hi - At one time i had a newer 4K capable TV box but when it stopped working it was replaced by Xfinity rep with a much older TV box. I need to replace with the newer 4K TV box. How can I arrange for this to be sent to me? Thank you.
XfinityRay
Official Employee
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2.6K Messages
1 day ago
Hi there, @RangerWalker! Thanks for creating the public post and for reaching out about the 4K box. That does provide a really nice picture! We want you to be able to use that and apologize you ended up with a different style box. We can get a shipment set up to get you a 4K box again. You already sent over a direct message so I will continue there.
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