Visitor
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3 Messages
4K supported Box
When getting my cable and internet i was given an Arris/Pace cable box model number XG2v2-P but i found out this box does not support 4K. I have the TCLQM850G Flagship that puts out 4K , HD10, Dolby Atmos and Vision but i need to get the right boxes can you help me?
BIslander
Problem Solver
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604 Messages
9 hours ago
There are two 4K X1 boxes.
XG1v4 is a wired DVR.
Xi6 is the wifi version.
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user_o2bzkm
Visitor
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3 Messages
2 hours ago
I need to find out information on how I can get rwo of these XG1v4 boxes shipped to me because the boxes I have now are not 4K supported.
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XfinityMatthew
Official Employee
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1.7K Messages
2 hours ago
Hello @user_o2bzkm Thanks for reaching out. As @BIslander pointed out those are the 2 models we have. We can certainly help order 2 boxes for you from those 2 models. What you receive is based on inventory in the region but both would support 4K video. To get started please send us a direct message with your full name and the service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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