4K Receiver

Comcast/XFinity should probably better educate their techs. I had an XG2 that was replaced twice and finally ended up with an XG1 at the suggestion of another forum member that worked well for 2 years. At this last visit when I asked how I could get an XG1, the tech told me they were too problematic and the XG2 was the only current receiver supported. This was after he had to replace the first XG2 box since it wouldn’t authorize. 

Hey there user_5458b6, thanks for reaching out through our community forums! Sorry to hear you didn't receive the correct equipment when the technician swapped it out. We should be able to have one of our 4K capable cable boxes sent your way. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send