4K Non-DVR Options?

Hi all,

I've got a 4K DVR (XG1v4) and an HD box (XG2). I'd like to swap out the XG2 for a 4K-capable box. Can I request a second XG1v4, or is a wireless box my only option? I use a COAM modem, so not sure what the wireless box compatibility looks like.

Any help is appreciated!

Responses

XfinityEricB

Official Employee

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1.5K Messages

11 months ago

Hello @JustinVincent, and thanks for reaching out for help with your question. You can get a second XG1v4, but that is a DVR specifically, and would cost more than the $10 for a second wireless box. Adding the second DVR with have an additional charge for it being a DVR. Hope this information helps with your concern.

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JustinVincent

Regular Visitor

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3 Messages

Thanks, @XfinityEricB. What would my non-DVR option be? And could you help me request one?

11 months ago

XfinityAlyssaA

Official Employee

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1.5K Messages

Great question @@JustinVincent. There are several non-DVR box options including the Pace RNG150N P2, Samsung RNG150N, Pace and Samsung XG2, and Pace and Cisco XiD X1. You can find a list of our DVR and non-DVR cable box options here https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.

A non-DVR TV box would also be $10/month. We can ship a new box directly to your home, or you can drop by your local XFINITY retail store to pick one up. You can find your nearest XFINITY store along with the associated store hours by entering your address here https://www.xfinity.com/local/store-offers. Please let us know which option is most convenient for you!

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11 months ago

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JustinVincent

4K Non-DVR Options?

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