4k main box

I am a new customer and was told to go online to get the correct 4k cable box. I need the 4K XG1v4 with the additional partner/baby box. None of the stores have these boxes

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Tek

Problem Solver

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916 Messages

1 month ago

You can request them here from @Xfinity Support .

When an official employee reaches out here you can DM them to complete your request.

1

Hi there, @Tek I'm very sorry for the trouble you are having with your email. Since it's been a few days since you last posted, were you able to get assistance, if not please don't hesitate to reach back out, so we can look into your concerns.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

0

XfinityEricB

Official Employee

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2K Messages

1 month ago

user_3rmanc Thanks for reaching out for help with getting a 4K DVR box. I would be happy to place the order, and have one shipped to you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

0

X1

user_3rmanc

4k main box

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