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jth182
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Regular Contributor

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127 Messages

Sat, Mar 7, 2020 4:00 PM

4K HDR very dark

I'm trying watch BBC America's Seven world's, One Planet in 4K HDR, but the picture is very dark. I had the same issue with the Chicago Blackhawks game a couple weeks ago. All my other devices and built-in apps show HDR10 correctly, so I don't think it's an equipment issue. Is there a problem with HDR through the Xfinity box?

Responses

enroberts

Valued Contributor

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414 Messages

1 y ago

Hi there.  What set top are you using?  Also, what model is your TV?

jth182

Regular Contributor

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127 Messages

1 y ago

XG1v4 on a TCL 8 series.  All other HDR looks as it should on my TV.

jth182

Regular Contributor

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127 Messages

1 y ago

The NCAA basketball games on Fox Sports 1 in 4K HDR are also very dark compared to their regular channel counterparts tonight.  I also noticed that when my XG1v4 goes into HDR mode the X1 menus are very dark too.

New Poster

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1 Message

7 m ago

Were you able to fix this? If I watch sports game in 4K the menu screen goes into dark mode and can hardly see anything

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