debrogo's profile

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3 Messages

Thu, Jul 29, 2021 2:25 AM

4k equipment

I have been trying to get a 4k "NON-DVR" COAX connected second box for another tv in another room. I already have a 4k DVR in the living room. Comcast customer service folks just can't get it right and keep sending me the wrong boxes. What is wrong with these people and what is so hard about this question? I have tried 8 different times to replace my HD boxes with 4k coax connected boxes and they just can't do it. FINALLY, I received an Arris AX014ANM - 4k DVR coax connect box on the 9th try, HOWEVER, these idiots sent me a wireless Flex box for the second tv when I specifically told them coax. This is nuts that NO ONE at comcast understand NON-DVR cable box WITH coax connecters! Does anyone know the part number for non-dvr coax connected 4k box? If so, please post so I can call customer server and do their job for them! Thanks!

This post was created from this comment on different post


Official Employee


2.9K Messages

2 m ago

Hello, @debrogo.

I'm glad you reached out to us here on the Xfinity Forums for support with your 4k equipment concerns.


Right now we only have 2 4k options. These would be the 4k DVR (XG1v4) and the 4k wireless flex box (Xi6).

We do not have a 4k coax-connected non-DVR box at this time. 


If you would like us to help you get a second 4k DVR or make any other adjustments to your services/equipment. Feel free to send us a Live Chat with your first and last name as well as your service address so we can assist. 


To send a Live Chat, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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