Visitor
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1 Message
4K DVR Box Replacement
Good afternoon, I was told back in March that I would be on a list for a 4K DVR box to replace my current one that randomly shuts off. How can I find out when I will receive this box? I’ve been waiting for 8 months now and I’m not even sure if I was put on the “list”
Accepted Solution
CC_Tony
Retired Employee
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1.4K Messages
4 years ago
Hello! Thank you for taking the time to reach out to us, @jpalacios6. We can help you get your box fixed. Please, use the Direct Messaging icon in the upper right (next to the bell) to compose a new message to "Xfinity Support" with your name and address.
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