U

Visitor

 • 

2 Messages

Sun, Jan 2, 2022 3:36 PM

4K cable box

I just activated my cable box. XGV4-A. I have a Arris S33 Modem. The box works, but when i press the xfinity button on the remote my box reboots. 

XfinityAmira

Official Employee

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2.8K Messages

Hace 5 m

Hello and thanks for reaching out on our Forums page and bringing this cable/remote concern to our attention. I am happy to hear you were able to activate the box and that it is working, but I am sorry to hear that when turning it on, it reboots every time. That definitely should not be occurring. My team can absolutely help though! We do apologize for the delay in getting back to you, just to confirm, are you still running into this issue on your end? 

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